Shipping Policy
Shipping Policy
At True Meds, we work hard to process and ship orders as quickly and reliably as possible.
Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
During periods of high demand, promotions & holidays, processing times may take up to 5 business days.
Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
Shipping & Delivery Timeframes
All True Meds products are manufactured and shipped from within the United States. Before shipping, every order goes through third-party lab testing to verify quality and safety.
This additional testing step is why our shipping window is longer than many retailers — we'd rather take the extra time to make sure what arrives at your door has been properly verified.
Once an order has completed testing and been shipped, delivery times may vary based on the shipping method selected and the destination.
Estimated delivery times:
- Standard Shipping: 7–14 business days after shipment
- Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, or peak shipping periods.
Shipping Notifications & Tracking
Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment.
Shipping Delays
While we aim to meet estimated delivery timelines shown on our product pages, delays may occasionally occur.
True Meds is not responsible for delays caused by carriers, incorrect shipping information, or circumstances beyond our control.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses may require additional processing time and shipping fees.
Questions & Support
If you have questions about your shipment, please click here to contact our customer support team