Refund Policy

At shoptruemeds.com, we take pride in offering thoughtfully curated products and a smooth, reliable shopping experience. Orders under $500 are backed by our 30-day money-back guarantee. Orders of $500 or more are considered bulk orders and are final sale, except as described below.

If your order arrives damaged, incorrect, or does not arrive as expected, please contact us and we will review the issue in accordance with this policy. These protections apply to all orders, including bulk orders.

To start a claim or request a return, please contact our support team through our Contact page (https://shoptruemeds.com/pages/contact). Please include your order number, a brief description of the issue, and clear photos of the item and packaging if applicable.

Items returned without prior authorization will not be accepted. If your claim is approved, we may provide a replacement, store credit, refund, or other resolution as described in this policy, unless otherwise required by law.

30-Day Money-Back Guarantee (Orders Under $500)
If your order subtotal is under $500, you may request a refund within 30 days of delivery for a valid reason. Refund requests made for no reason, or for change of mind, personal preference, or buyer's remorse, are not eligible. Valid reasons include:

  • The product is damaged, defective, or does not work as described
  • You received the wrong item or an incomplete order
  • The product is materially different from its description on our website
  • Another legitimate issue with the product that you can clearly describe to us

To qualify:

  • Contact us through our Contact page (https://shoptruemeds.com/pages/contact) within 30 days of the delivery date. Include your order number, the reason for your request, and supporting details or photos where applicable.
  • Wait for our team to review your request. If approved, we will issue a return authorization. Items returned without prior authorization will not be accepted.
  • Return the item(s) in their original packaging and in unused or like-new condition within 14 days of receiving your return authorization, unless we tell you a return is not required for your claim.
  • Return shipping costs are the customer's responsibility unless the return is due to a damaged, incorrect, or defective item, in which case we will cover reasonable return shipping.

Once we receive and inspect your return, we will refund the purchase price of the returned item(s) to your original payment method. Original shipping charges and handling fees are non-refundable under this guarantee, except as described in the Handling Fees section below or where required by law.

Bulk Orders and Final Sale Policy ($500 or More)

Orders with a merchandise subtotal of $500 or more, calculated after discounts and before shipping, taxes, and handling fees, are considered bulk orders and are final sale. Bulk orders are not eligible for the 30-day money-back guarantee, and we do not offer returns or refunds for change of mind, personal preference, buyer's remorse, or similar reasons.

Missing or Lost Orders

If your order is marked as delivered by the carrier but you cannot locate it, please take the following steps before contacting us:

Check with household members, neighbors, reception, or building management who may have accepted the package on your behalf;
Check around your delivery location, including porches, side doors, garage areas, mailrooms, or other secure spots where carriers commonly leave packages;
Contact the shipping carrier or your local post office using the tracking number for additional delivery details.

If the package still cannot be located after completing these steps, please contact us through our Contact page (https://shoptruemeds.com/pages/contact) within 15 days of the carrier's delivery date and we will review the matter. Orders marked delivered by the carrier are not automatically eligible for a refund.

Damaged Orders

If your order arrives damaged, please contact us within 15 days of delivery. Please keep all packaging materials and provide clear photos of the damage, as these may be required to process a claim. If approved, we will generally provide a replacement, store credit, or refund at our discretion. Claims submitted after 15 days may not be eligible.

Incorrect Orders

If you receive an incorrect item, please contact us through our Contact page (https://shoptruemeds.com/pages/contact) within 15 days of delivery. Include your order number, a brief description of the issue, and a photo of the item received. If approved, we will send the correct item or provide another appropriate resolution at no additional cost.

Defective Products

If a product is defective on arrival or fails within a reasonable period of normal use, please contact us through our Contact page (https://shoptruemeds.com/pages/contact) within 15 days of delivery with photos or a video documenting the defect, your order number, and a description of how the defect occurred. If approved, we will generally provide a replacement, store credit, or refund at our discretion.

Delayed Delivery

We work hard to process and ship orders promptly, but delays may occur due to weather, customs, carrier issues, holidays, or other circumstances outside our reasonable control. Delivery dates are estimates only and are not guaranteed.

If an order has already shipped, it generally cannot be changed or canceled. If we are unable to ship your order within the timeframe stated at checkout or otherwise advertised, we will contact you as required by applicable law regarding the delay and available options.

Chargebacks and Disputes

If you believe a charge is incorrect, please contact us first through our Contact page (https://shoptruemeds.com/pages/contact) so we can review and resolve the matter directly — most issues can be resolved within one business day. Nothing in this policy limits any rights you may have under applicable law to dispute a charge with your card issuer or financial institution.

Refund Processing Time

Where a refund is approved, we will process the refund to your original payment method. For returns, we will issue the refund after we receive and inspect the returned item(s). Refund processing times depend on your card issuer or payment provider, but most refunds appear within 5–10 business days after we issue them.

If you have any questions or need further assistance, please contact us through our Contact page (https://shoptruemeds.com/pages/contact). Our team is here to help and will review eligible issues in accordance with this policy.

Thank you for choosing shoptruemeds.com.

Contact
Contact page: https://shoptruemeds.com/pages/contact